FAQs

I HAVE RECEIVED AN ITEM AND I THINK IT'S FAULTY, WHAT DO I DO ?

First of all, we are sorry to hear this has happened! We are more than happy to assist you with this issue. Email your order details along with images of your items to support@elegantrig.com.au

HOW DO I WASH MY ELEGANTRIG PIECES ?

Our pieces are made from beautiful quality fabric. To keep it in its best condition we always recommend for our customers to look after their garments with the highest level of care.

Either hand wash or pop your pieces in a delicate bag into the washing machine on a cold wash cycle with like colours. Hang your pieces in the shade to dry.

CAN I RETURN SALE ITEMS ?

Unfortunately, sale items are not eligible for a refund.

IF I MAKE A PURCHASE USING A DISCOUNT CODE, IS THIS CONSIDERED A SALE ITEM AND INELIGIBLE FOR A RETURN?

If you are using a discount code on full priced stock, you are still eligible for a return!

HOW DO I LODGE MY RETURN?

To lodge a return, follow this link to our returns centre and follow the prompts. It is super easy!

https://elegantrig.com.au/returns